A Group of Company

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Kathmandu , Nepal

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A manufacturing company  

Job Category	:	Automotive Sales, Support & Service
Job Level	:	mid Level
No. of Vacancies	:	4
Employment Type	:	full time
Job Location	:	kathmandu
Offered Salary	:	negotiable
Apply Before(Deadline)	:	2023-02-22 ( 3 Months 11 Days Left )

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Education Degree	:	Intermediate
Education	:	management
Experience	:	Fresher can Apply

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REQUIREMENTS:
- Bachelor degree in Management,
- Minimum Two years of experience in Customer service Representative.
- Must have knowledge of PCR and LCV tire and its pattern.
- Should have Strong communication skill and interpersonal skills.
- Great active listening skills.
- Must be patience, responsible, attentive and show empathy
- Should possess time management skills.
- Should have positive attitude regarding change.

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Responding promptly to customer inquiries and complaints, quickly and efficiently and
ensure conversion of queries to sales where possible.
- Responding efficiently and accurately to callers, explaining possible solutions and ensuring
that clients feel supported and valued.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Follow-up with customers for feedback, analyses the review for future planning and
recording of the same in prescribed format.
- Provide accurate, valid and complete information by using the right methods/tools
- Monitor online conversations, comments / reactions and respond accordingly,
- Maintain customer lead status report in the prescribed format,
- Record customer issues and complaints via tickets,
- Prioritize customer suggestions and complaints and address them at early stage,
- Resolve and troubleshoot any technical issues,
- Provide proactive customer outreach,
- Any other tasks as assigned by the supervisor.