Foodmandu Pvt.Ltd

Foodmandu Pvt.Ltd

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Foodmandu is the fastest, easiest and most convenient way to enjoy the best food of your favourite restaurants at home, at the office or wherever you want to. .
Customer Service Representative
Apply Before: 6 Days 23 Hours Left | 0444

Basic Information
Job Category :
Job Level : entry Level
No. of Vacancies : 6
Employment Type : full time
Job Location : Kathmandu
Offered Salary : negotiable
Apply Before(Deadline) : 2021-09-18 ( 6 Days 23 Hours Left )

Job Specification
Education Degree : Bachelor Degree
Education : BBA,BBS
Experience : greater than 1 Years

Other Specification

Scope of Role:

Interact with customers to provide and process information in response to inquiries, concerns and request about products and services

  • Should be willing to work in evening shift
  • Should be willing to work in weekends and public holidays
  • Having a driving license and personal vehicle is a must
  • Having a Bachelor’s degree in management or equivalent field
  • Experience in customer service or hospitality industry will be a plus
  • Having good working knowledge of basic computer applications
  • Proper handling of customer  and active listening to understand customer needs
  • Demonstrate an audible, friendly, professional and well-mannered speaking voice
  • Capable of dealing calmly and politely with public under stressful conditions
  • Ability to make logical and quick decision in difficult situation
  • A team player with problem solving skills
  • Ability to multi-task, prioritize and manage time effectively
  • Ability to withstand criticism and irritated people
  • Excellent verbal communication skills in both Nepali and English with all kinds of clients and customers

Job Description
  • Answer phone calls and respond to customer inquiries regarding products and services of our clients i.e. member restaurants
  • Recommend product or service from among our clients by collecting customer information and analyzing their product and service needs
  • Handle and process online and telephonic orders,
  • Mobilize delivery staffs in wise, effective and efficient manner
  • Ensure excellent service standards and maintain high customer satisfaction
  • Know the client’s products and services and stay updated with the related issues
  • Promptly identify and resolve customer issues and follow up to ensure resolution
  • Contribute to team effort by accomplishing related results as needed

Salary: Basic pay along with overtime and night allowances (as per company rule)