Foodmandu Pvt.Ltd

Foodmandu Pvt.Ltd



Kathmandu
Open Website

Foodmandu is the fastest, easiest and most convenient way to enjoy the best food of your favourite restaurants at home, at the office or wherever you want to. .
Customer Service Representative
Apply Before: 6 Days 23 Hours Left | 0444

Basic Information
Job Category :
Job Level : entry Level
No. of Vacancies : 6
Employment Type : full time
Job Location : Kathmandu
Offered Salary : negotiable
Apply Before(Deadline) : 2021-09-18 ( 6 Days 23 Hours Left )


Job Specification
Education Degree : Bachelor Degree
Education : BBA,BBS
Experience : greater than 1 Years


Other Specification

Scope of Role:

Interact with customers to provide and process information in response to inquiries, concerns and request about products and services

  • Should be willing to work in evening shift
  • Should be willing to work in weekends and public holidays
  • Having a driving license and personal vehicle is a must
  • Having a Bachelor’s degree in management or equivalent field
  • Experience in customer service or hospitality industry will be a plus
  • Having good working knowledge of basic computer applications
  • Proper handling of customer  and active listening to understand customer needs
  • Demonstrate an audible, friendly, professional and well-mannered speaking voice
  • Capable of dealing calmly and politely with public under stressful conditions
  • Ability to make logical and quick decision in difficult situation
  • A team player with problem solving skills
  • Ability to multi-task, prioritize and manage time effectively
  • Ability to withstand criticism and irritated people
  • Excellent verbal communication skills in both Nepali and English with all kinds of clients and customers

Job Description
  • Answer phone calls and respond to customer inquiries regarding products and services of our clients i.e. member restaurants
  • Recommend product or service from among our clients by collecting customer information and analyzing their product and service needs
  • Handle and process online and telephonic orders,
  • Mobilize delivery staffs in wise, effective and efficient manner
  • Ensure excellent service standards and maintain high customer satisfaction
  • Know the client’s products and services and stay updated with the related issues
  • Promptly identify and resolve customer issues and follow up to ensure resolution
  • Contribute to team effort by accomplishing related results as needed

Salary: Basic pay along with overtime and night allowances (as per company rule)